Cancellation Return & Refund Policy

Amani Mart believes in helping its customers as much as possible, which is why we have a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made within 72 hours of placing an order.
  
• No cancellations are entertained for products that the Amani Mart marketing team has obtained on special occasions like Diwali, Valentine’s Day, etc. These are limited occasion offers, and therefore cancellations are not possible.
• Amani Mart does not accept cancellation requests for perishable items. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.

Return & Refund Policy

There could be certain circumstances beyond our control where you could receive a damaged or defective product, or a product that is not the same as your original order. We will replace the product to your satisfaction at no extra cost. In such circumstances, before using the product, please get in touch with our Customer Service Team at +91 98103 04220. They will guide you on the process for the same.

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for Return:

1. Please notify us of the receipt of a damaged or defective product within a maximum of 48 hours of delivery.
2. No product will be returned if the return request is related to product quality concerns, once the product has been opened or used.
3. Products should be returned in their original packaging along with the original price tags, labels, and invoices.
4. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage to the goods in transit.

Refunds:

We will process the refund after the receipt of the product by Amani Mart. The refund will be processed based on the mode of payment of the order.

• Orders paid by credit/debit card will be refunded by credit back to the credit/debit card within 7 working days and the refund will reflect in the next statement.
• Orders paid by net banking accounts will be credited back to the bank account.
• For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the “billing name” provided at the time of placing the order.

Contact Us

If you have any questions about this policy, please contact us:

• By Email: support@amanimart.com
• By Phone: +91 98103 04220